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FREIGHT PROTECTION

While we always prioritise the safe delivery of your YES Medical products, we understand that accidents may happen along the delivery.

Have peace of mind knowing that, should your product arrive damaged, you’ll receive a priority replacement so you can make use of your item as soon as possible.

WHY SELECT FREIGHT PROTECTION?

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Priority Customer Service

As soon as you notify our customer service team you’ll be placed into a priority queue, ensuring that your claim is dealt with as swiftly as possible.

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Advanced Shipping

You’ve already paid for your order, so you should be able to enjoy it as soon as possible. That’s why we’ll ship the replacement goods to you before we’ve even received the damaged items back.

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Complimentary Express Shipping

We’ll ship your replacement goods express, free of charge so you receive your products sooner.

MAKING A FREIGHT PROTECTION CLAIM

  1. If your item has arrived damaged and you have purchased freight protection, please notify us within 3 days of receipt of the Product otherwise we can deny your claim (subject to any rights you have under the Australian Consumer Law).
  2. Send us an email to yes@yesmed.com.au and in the subject line ensure to include 'My Products Arrived Damaged and I have Freight Protection'. Photographic evidence of the damage must be submitted with the email.
  3. We will get back to you promptly with the next steps and resolve your case as a priority